At CAMS, it is Customer First

Resolving over 9.8 million service requests per annum, 5.2 lakhs email queries per annum and 3 million calls per annum – CAMS customer care is well honed in delivering genuine, caring services to customers of multiple financial institutions

customer

Every Mutual Fund / Insurance Co. wishes to control the contact experience of its customers and intermediary’s in-order to bind the Customer. Mutual Funds place customer experience as important a factor as Fund performance to retain the customer and get a larger share of the wallet.

CAMS is the partner delivering the service promise of several leading Mutual Funds/ Alternate Investment Funds / Insurance Companies / NPS. Hence, service culture is embedded in the DNA of the company.

CAMS utilizes technology, physical infrastructure, vast resource pool to provide the customers of Mutual Funds, Alternate Investment Funds, Insurance Companies and the NPS

  • a superior service experience
  • customized to issuer specifications and
  • responsive to customer needs

Customer Service_1

 The 274 + CAMS front offices work as operation and service hubs, Staff are trained to deliver a vast array of customer on-boarding and post sales services including account opening, KYC administrations, and more. Given the widely spread and divergent front offices, CAMS has mature systemic controls and extraordinary oversight practices to assure risk mitigated operations.

Call center services across Chennai, Delhi, Kolkata, Ahmedabad and Mumbai with agents bringing multilingual capability in 15 languages. CAMS Call center services are offered for in-bound and out-bound service. Deep domain specialization in finance and securities market, seamless fulfillment of customer request and service excellence differentiates CAMS call center from other Voice only BPO service providers.

Mail Management – As part of account life cycle management, customers’ service request , both physical and email, are processed under rigor TATs. Processing over 9.8 million service requests per annum, brings high level service standardization.

Going beyond the stated SLA deliverables in customer service has helped CAMS build and grow it’s engagement with leading financial institutions and marquee MNC brands.

 About CAMS:

CAMS Logo High Resolution

Computer Age Management Services (CAMS) is India’s premier Mutual Fund Transfer Agency serving over 60% of assets of the industry across 15 Mutual Funds. Leveraging superior technology, CAMS brings several innovative services to Mutual Fund investors and distributors. CAMS is also is a service partner to leading insurance companies, banks, NBFC’s and private equity funds. To know more visit www.camsonline.com .

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Published by

Sudarshan Ranganthan

Breaths Investments, Suggests Wealth Creation Ideas, Lives on Law Of Attraction

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