BCP Assurance against the unforeseen

10-second takeaway: In order to constantly deliver exceptional service to partners, CAMS has launched a new site as a home for its Business Continuity Plan (BCP). The new BCP site in Coimbatore will ensure CAMS’s services are always available in a seamless manner regardless of any unprecedented events.

As a technology-driven business enabler for the financial sector in India, CAMS has had the opportunity to provide exceptional value to various BFSI players in the financial services industry.

CAMS processes nearly 20 crore transactions annually for the Mutual Fund industry on their proprietary technology platform and infrastructure, powered by a vast network of front offices across 270 locations and centralized back offices at Chennai and Coimbatore providing 24×7 accessibility around the year to investors and distributors alike.

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At the heart of its operations, the company believes in providing uninterrupted and seamless services to all its clients. With this in mind, CAMS has invested in setting up a specialized Business Continuity center. This center has been set up in the city of Coimbatore and acts as a supporting and disaster-proofing structure. This data center ensures continuity in business processes in the face of any natural calamity.

On the 1st of December, CAMS unveiled the new BCP center in Coimbatore as part of its drive to improve its technology infrastructure. The event was attended by the Heads of Operations and Technology of its various clients who interacted with the BCP team at Coimbatore. The clients expressed delight and satisfaction at CAMS’ preparedness and investments to assure business continuity at its highest standard.

The identical data centers in Chennai and Coimbatore are equipped to perform in all functions even in a stand-alone capacity, if the need arises. This also adds a layer of redundancy to the data, increasing data security. A site like this essentially states the major functions of the business, identifies which processes need to be sustained, and details how to maintain them. The focus continuity is bearing in mind the various possibilities of business disruptions. These could range from cyber-attacks to natural disasters, making it absolutely vital for CAMS to have a risk-mitigation plan to preserve the health and reputation of its processes. The functionality of the BCP site will be put through rigorous testing frequently through periodic simulation.

The enhanced center in Coimbatore will take Business Continuity to the next level with dedicated resources carrying 30% of critical activities simultaneously on a permanent basis. Alongside the data center, CAMS has also reinforced its technology infrastructure by building improved redundancy which includes better network connectivity between Chennai and Coimbatore by subscribing to NLD (National Long Distance) lines and extra bandwidth for MPLS (Multi-Protocol Label Switching) lines.

This development stands as a testament to CAMS’ dedication to ensuring there are no interruptions in the many services it offers to its clients, investors, and distributors.

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The overall goal of such a site is to eliminate or minimize the impact of an event on the business. The new site in Coimbatore also plans to improve the employment opportunities by creating an additional 450 jobs by March 2018.

The BFSI Industry is constantly making new headways into the digital realm and the need-of-the-hour is seamless and secure digital services that are available when clients and customers require it. This need is enhanced by critical functions being in play around the clock, across the globe. CAMS meets this need through a robust Business Continuity Plan paired with state-of-the-art infrastructure, the latest technology and highly committed personnel to deliver value to every stakeholder, even in the face of disasters.

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CAMS CIO speaks on how CAMS leverages Superior Technology to attain Service Excellence

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Strategic innovation and sustained performance delivery are aspects that have set apart winners from the rest. When it comes to organizations, technology-driven innovation fuels higher operational efficiencies, which in turn serve to effect better performance proficiencies and achieve overall service excellence.

Computer Age Management Services (CAMS) is India’s premier Mutual Fund Transfer Agency serving over 62% of assets of the industry across 16 Mutual Funds, which essentially converts to handling a great deal of public information.

With evolving industry dynamics and requirements from regulators and investors, many leading firms continue to entrust and outsource strategic operational activities to CAMS, and the latter unrelentingly delivers superior value services and solutions, thanks to its efficiencies in terms of scale, technology and process innovations.

Deeply mindful of its role as a custodian of information, CAMS is sensitized to the requirements of data security, and strongly believes in managing and keeping IT in-house and not outsourced. CAMS has consistently added value to its client firms through multiple product/process innovations, built in-house.

In an interview with ET CIO, Mr. N Ramakrishnan, Chief Information Officer, CAMS has elaborated on the organization is leveraging technology right from mobile app to analytics to deliver value to clients and a superlative user experience for investors.

Mr. N. Ramakrishnan
Mr. N. Ramakrishnan CIO, CAMS Pvt Ltd

Excerpts from the ET CIO Story –

How CAMS is leveraging IT

“As an RTA (Registrar Transfer Agent) house, we hold nearly 62% of the mutual fund market data with us. Basically, this is public information and we don’t claim ownership but are effective custodians of our client database, so we have huge responsibilities.

Throughout our 26 years’ existence, we are backed by IT enablement service providers and people. Technology is the second biggest spend next to people and annually we do make local investments in new technology, which is our strong forte. As we speak at this point in time, we are working on digital transformation and digital dedicated strategy, because we don’t want to be left behind.

With huge data volumes, we are the only RTA that has achieved 92% of industry led data aggregation.

We are having our own data centers and in-house staff for application development and infrastructure management. This power of having everything in-house gives us tremendous flexibility and agility in terms of responding to our customer request and ensuring that product turnaround time is greatly minimized, gives greater convenience to our customer and so we would like to retain this edge.

We provide an online real-time exclusive BI service via micro strategy backed by an RTA BI reporting tool, so sales person will know the exact details of sales targets and every regional manager (RM) will able to create a monthly summary report. The regional sales head will be able to access and see how each RM has performed by drilling to each transaction level based on the individual AMC sales hierarchy through our CAMS Smart BI application.”

To read the entire story as published, please visit: http://cio.economictimes.indiatimes.com/news/strategy-and-management/technology-is-the-second-biggest-spent-next-to-people-cams-cio-ramakrishnan/53950464

About CAMSCAMS Logo High Resolution

Computer Age Management Services (CAMS) is India’s premier Mutual Fund Transfer Agency serving over 62% of assets of the industry across 16 Mutual Funds. Leveraging superior technology, CAMS brings several innovative services to Mutual Fund investors and distributors. CAMS is also a service partner to leading Insurance Companies, Banks, NBFC’s and Alternate Investment funds. To know more visit http://www.camsonline.com

 

CAMS CIO speaks on achieving unbroken Sustainability through BCP

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Significance of BCP in dealing with the inevitable

 The Harvard Business School identifies Business Continuity as one of the Five basics of Corporate Sustainability, where focus remains upon the management of operational, regulatory and reputational risk, in the face of unexpected events inclusive of natural as well as manmade calamities.

In other words, BCP is the strategy that every organization should have in place for keeping the lights on in the face of storm. BCP is ever more important for data and technology intensive businesses, for reasons to preserve data security and prevent loss or leakage of strategic business information.

How CAMS leveraged its BCP during an emergency

Computer Age Management Services (CAMS) is India’s premier Mutual Fund Transfer Agency serving over 62% of assets of the industry across 16 Mutual Funds, which basically means handling a great deal of public information. As a custodian of information sensitized to the requirements of data security, it strongly believes in managing and keeping IT in-house and not outsourced.

As a trusted Technology Enabled Services partner to the Indian Financial Sector, CAMS has in place a comprehensive Business Continuity Plan, focused not only on Hardware and Software infrastructure, but also on people, ensuring that all staffing requirements are adequately met with, in times of emergency.

CAMS is one of the very few businesses that were able to sustain their operations and functions amidst that extreme flooding that paralyzed the city of Chennai in November-December, 2015.

Mr. N. Ramakrishnan, Chief Information Officer, CAMS, in his recent interview featured on ET CIO, elaborates how the company’s business operations and services managed to remain undisrupted, owing to staffs’ tremendous commitment, high quality of BCP (Business Continuity Plan) and its governance mechanism and lastly, the technology infrastructure.

Excerpts from the ET CIO Story –

“Even during the Chennai floods CAMS was able to work, deliver services and meet our SLA (service level agreement) commitments on time,” Mr. Ramakrishnan said.

Certainly, to achieve such feat, organizations need to put huge combined efforts with precise planning, regular practice and flawless execution. It is interesting to know and understand CAMS’ core IT infrastructure planning and its management.

CAMS has three data-centers – two within Chennai city and one in Coimbatore. One of the Chennai data-centers is a standby in-city data-center.

“All the three data-centers carry identical hardware components in terms of user experience, network security and capacity management. That means, any of the three data-centers in isolation can support production volumes on a standalone basis even if any of the two data-centers fail,” Ramakrishnan explained.

This allows data replication from the primary data-center to the other two data-centers on a real-time basis. This leads to generation of two extra copies of same data at any point in time, which according to Ramakrishnan, is backed by a well-defined recovery point (RP) and recovery point objectives (RPOs).

From BCP perspective, this mechanism makes CAMS well-equipped to switch over from primary to standby or secondary data-center in case of any disasters, but without causing any sort of impact on company’s business operations and services.

But having BCP alone would not be enough to save organizations against any disasters unless BCP drills are practiced regularly, tested and are considered as an integral part of their business operations. In fact, that’s what The CIO has been doing continuously at CAMS during its close to three decades’ existence.

“We do periodic BCP drills and it is part of our smart business processes. We simulate the BCP drills by completely shutting down our data-centers and then try to ensure that we are able to operate and service our clients on production basis using our BCP through our Coimbatore data-center,” he pointed out.

Conducting BCP drills regularly, according to Ramakrishnan, has helped the organization to find out those gaps and fix them and then accordingly improve on every factor of BCP drills. “And this is how we can actually respond to disasters and natural calamities,” he said.

Besides, CAMS has a well-defined call tree structure that ensures each staff knows whom to call and how to act at the time of calamity. “Along with staffs, top management is also committed to call tree invocation like grouping, identifying and responding to any kind of situation. This is part of our culture and also a part of our BCP elements,” concluded Ramakrishnan.

To read the entire story as published, please visit: http://cio.economictimes.indiatimes.com/news/strategy-and-management/how-bcp-drills-helped-cams-keep-business-operations-afloat-during-chennai-floods-reveals-cio-Mr. Ramakrishnan/53750364

About CAMS:

 CAMS Logo High Resolution

Computer Age Management Services (CAMS) is India’s premier Mutual Fund Transfer Agency serving over 62% of assets of the industry across 16 Mutual Funds. Leveraging superior technology, CAMS brings several innovative services to Mutual Fund investors and distributors. CAMS is also a service partner to leading Insurance Companies, Banks, NBFCs and Alternate Investment Funds. To know more visit http://www.camsonline.com